We strive to be fair in all our dealings with clients, interpreters and translators.
If you wish to make a complaint about our service, please email firstname.lastname@example.org in the first instance.
Interpreting rates are:
£38 + VAT per hour Monday to Friday 8am - 6pm.
£48 + VAT per hour Monday to Friday 6pm - 8am, weekends and Bank Holidays.
Unless you are eligible for our discounted rates of £29.50/£39.50 per hour.
Translation rates are:
£36.50 + VAT documents 500 words or less.
£9 + VAT per 100 words, documents over 500 words.
Clients will be charged for the booked duration of the appointment, or the actual duration of the appointment, whichever is longer.
The minimum appointment length is one hour.
After the first hour, charges are per 30 minute block.
Bookings cancelled within 24 hours of the appointment will be charged at at least 1 hour.
Bookings cancelled the same day will be charged for in full.
Translations can be cancelled free of charge within an hour of our receipt of the document. After one hour, the document will be charged in full.
Full terms and conditions are available on request from email@example.com
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Scottish Charity: SC042012 Not-for-profit company: SC390721